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26/12/2024

Comcover Dispute Resolution

Comcover Dispute Resolution

Any dispute arising between a Fund Member and Comcover, or between Fund Members, concerning any matter relating to the application of the Statement of Cover, including as to;

  1. the scope of cover provided;
  2. the annual premium; or
  3. the settlement or management of a claim against the Fund, must be settled between the parties concerned according to the following procedure.

You must notify Comcover of the nature and circumstances of the dispute and your expectations for resolution of the dispute in writing.

Comcover will investigate as necessary and respond within one calendar month.

If at this point the dispute cannot be resolved, the matter may be referred to the Secretary of the Department of Finance and the Chief Executive Officer of the member organisation or their nominees.

If there is no resolution reached at this point the matter may be referred to the relevant Ministers.

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