Corporate Plan 2023-24

Why this matters? Finance is responsible for the effective estimation of expense projections. Expense estimates are a core function of Finance and this metric objectively assesses the accuracy and efficiency of Finance duties in estimating expenses.

• First forward year – difference between estimated expenses and Final Budget Outcome

< 2%

< 2%

< 2%

< 2%

• Budget year – difference between Budget estimated expenses and Final Budget Outcome

<1.5%

<1.5%

<1.5%

<1.5%

• Current year – difference between the revised current year estimates at MYEFO and Final Budget Outcome

< 1%

< 1%

< 1%

< 1%

• Current year – difference between the current year estimates at budget time and Final Budget Outcome.

<0.5%

<0.5%

<0.5%

<0.5%

Significant variances between estimated expenses and final outcome are explained.

1.1.2 Timeliness of Budget Estimate Updates and Appropriation Bills.

• Budget papers and related updates meet timeframes set out in the Charter of Budget Honesty Act 1998.

• Appropriation bills introduced at times intended by government.

1.1.3 External reporting standards and legislative requirements are met.

Why this matters? Linked to a key function of the department and ensures compliance with requirements including standards and frameworks.

• The Auditor-General issues an unmodified audit report on consolidated financial statements.

1.2.2 Timeliness of Financial Statements.

• Monthly statements are prepared within 21 days of the end of month, on average, following release of Final Budget Outcome (FBO). June MFS is excluded because it is incorporated into FBO. The July and August MFS are also excluded as they are delivered following the release of FBO.

• Consolidated financial statements are provided to the Auditor-General by 30 November each year. 

Why this matters? Entities are required to have access to near real-time funds to enable them to deliver on Government's policy objectives and services in required timeframes (e.g. income support payments).

1.3.1 Cash needs of all entities are met on a daily basis in near real-time.

Methodology:

1.1 – Budget estimates take into account, to the fullest extent possible, all government decisions and other circumstances that may have a material effect. Significant differences between the estimated expenses and final outcome are reported annually, with explanations provided where variances are equivalent to, or greater than, the targets specified. The accuracy of estimates is measured by calculating the variance to actual between the measured estimated expenses and the FBO.

Budget papers and related economic updates are produced in accordance with timeframes and requirements in the Charter of Budget Honesty Act 1998. Appropriation bills are introduced into parliament at times intended by government and in accordance with legislative requirements. Timeliness is demonstrated by tabling dates of budget papers, related economic updates and appropriation bills recorded in Hansard.

Budget papers and related economic updates outline the external reporting standards used and identify any departure from that standard.

For performance measure 1.1, which is a composite measure comprised of three sub-measures, weightings have been applied to determine the overall achievement. 1.1.1 accounts for 20%, 1.1.2 accounts for 40% and 1.1.3 accounts for 40%.

End-of-year reporting thresholds are recorded as:

• Fully achieved: Overall rating across the 3 sub-measures is 100%
• Substantially achieved: Overall rating across the 3 sub-measures is 90-99%
• Partially achieved: Overall rating across the 3 sub-measures is 80-89%
• Not achieved: Overall rating across the 3 sub-measures is <80%

1.2 and 1.3 and their sub-measures (where applicable) are stand-alone measures and not weighted when considering the overall performance of each measure. All measures need to be fully achieved for the overall assessment of 1.2 and 1.3 to be fully achieved, otherwise the lower rating will apply.

1.2 – Measured monthly and reported annually. The Auditor-General issues an unmodified audit report on the Consolidated Financial Statements. Timeliness is demonstrated by date of correspondence to the Minister for Finance, providing monthly financial statements; and to the Auditor-General providing consolidated financial statements.

1.3 – CBMS and Reserve Bank intraday data transmission records show that payment requests have been completed each day with drawdowns available to entities. Measured daily and reported annually.

Data sources:

1.1.1 – CBMS Annual Actuals and Annual Estimates data. Budget publications and related updates, including the Final Budget Outcome

1.1.2 – The Government's legislative obligations and budget timeframes are publicly available in the Charter of Budget Honesty Act 1998.

1.1.3 – Budget papers and related economic updates outline the external reporting standards and legislative requirements used and identify any departure from that standard. Requirements in the Charter of Budget Honesty Act 1998.

1.2. – The Budget documents, related updates including monthly financial statements and consolidated financial statements.

Why this matters? By meeting the requirements and policy intent of the Resource Management Framework, Commonwealth entities and companies can demonstrate that public resources are managed and used properly. This means that public resources are managed and used in an efficient, effective, economical and ethical way.

2.1.2 Joint Committee of Public Accounts and Audit (JCPAA) Reports and Auditor-General Performance Audit Reports provide evidence of Parliament using the key artifacts of the Commonwealth performance framework to scrutinise the non-financial performance of Commonwealth entities and companies. 

Why this matters? Finance is responsible for policy stewardship of the Commonwealth Procurement Framework, including the Commonwealth Procurement Rules, and ensuring that the Framework is fit-for-purpose and meeting the Government's priorities. In its stewardship role, Finance is committed to supporting the development of a positive procurement culture centred on fostering competition, efficiency, and accountability across the Commonwealth.

2.2.1 Finance facilitates 30 outreach sessions per year and 99% of enquiries are responded to within three business days.

• Finance facilitates 30 outreach sessions per year

• 99% of enquiries are responded to within three business days.

2.2.2 AusTender platform and data is available to users 99.5 per cent of the time

2.2.3 All WoAG coordinated procurement arrangements which have been established for at least 12 months have a panel usage rate by NCEs of 75% or more during the financial year.

Why this matters? Targeted digital innovation, policy and stewardship reform projects will promote better practice regulation and help modernise regulatory systems and complement the Government's APS reform and data and digital agendas. The Commonwealth regulatory performance framework provides for the scrutiny of Commonwealth regulators by parliament and other stakeholders. This measure provides evidence that this is occurring.

Targeted projects have been identified, approved and 75 per cent of milestones delivered on time and on budget and satisfy expected objectives and outcomes.  

Why this matters? This measure corresponds with Finance's portfolio entity the Future Fund Management Agency and its measure.

Why this matters? This measure corresponds with Finance's portfolio entity Commonwealth Superannuation Corporation and its measure.

There are no material legislative impediments to the administration of the civilian superannuation schemes.

Why this matters? This measure corresponds with Finance's role to administer the superannuation entitlements of these groups.  

2.1, 2.2, 2.3, 2.4, 2.5, 2.6 and their sub-measures (where applicable) are stand-alone measures and not weighted when considering the overall performance of each measure. All measures need to be fully achieved for the overall assessment of 2.1, 2.2, 2.3, 2.4, 2.5, and 2.6 to be fully achieved, otherwise the lower rating will apply.

Methodology:

2.1.1 – Assessed through an entity survey (satisfaction target derived from a specific survey question – the number reference of which may change from survey to survey). The survey is undertaken by a suitably accredited external research company. The design, methodology (sampling, collection, processing and analysis) of the survey is documented and available on the PGPA Communications Team SharePoint site. 

2.1.2 – Measured through monitoring all JCPAA Reports and Auditor-General ANAO reports tabled in Parliament each reporting period and:

• recording commentary and recommendations relating to Commonwealth performance framework 
• recording commentary and recommendations relating to the application of Commonwealth performance framework by entities 

Commentary and recommendations are analysed to identify trends and emerging issues that may require engagement with entities, adjustments to guidance or the provision of clarification through the PGPA Newsletters. 

2.2.1 – Measures through the number of outreach sessions, enquiries received through procurement advice inbox and AusTender helpdesk data.

2.2.2 – AusTender application, database and infrastructure performance and availability statistics. End of year reporting thresholds are recorded as:

• Fully achieved: AusTender platform and data was available to users 99.5 per cent or more of the time across the entire reporting period.
• Not achieved: AusTender platform and data was available to users < than 99.5 per cent of the time across the entire reporting period.

2.2.3 – Number of NCEs that hold a contract under a WoAG coordinated procurement arrangement for the financial year divided by the number of NCEs identified in the ‘Flipchart of PGPA Act Commonwealth entities and companies' reference document.

2.3 – Targeted projects delivered as intended; Commonwealth regulators and regulatory functions are clearly identified via a ‘regulator stocktake', with links to current published Statements of Expectations and Intent. End of year reporting thresholds are recorded as:

• Fully Achieved: Targeted projects have been identified, approved and 75 per cent of milestones delivered on time and on budget. All identified Commonwealth regulators and regulatory functions report on their regulatory performance, including publishing Statements of Expectations and Intent. 
• Substantially achieved: Targeted projects have been identified and approved, but experience milestone slippage. The majority (> 50% but less than 75%) of identified Commonwealth regulators and regulatory functions report on their regulatory performance, including publishing Statements of Expectations and Intent. 
• Partially achieved: Targeted projects have been identified and approved but have experienced significant milestone slippage or funding shortfalls. Some (< 50%) identified Commonwealth regulators and regulatory functions report on their regulatory performance, including publishing Statements of Expectations and Intent. 
• Not achieved: A Targeted projects are not delivered on time and on budget. No identified Commonwealth regulators and regulatory functions report on their regulatory performance, including publishing Statements of Expectations and Intent. 

2.4 – The adequacy of the legislative framework and the continued appropriateness of the investment mandate settings are considered in response to material policy changes and advice from the Future Fund Board of Guardians and the Future Fund Management Agency regarding the investment environment, to assist in achieving the policy, financial and risk objectives. Portfolio updates by the Future Fund Management Agency are considered at least quarterly in the context of long- term benchmark return targets that are specified in the investment mandate for each investment fund.

2.5 – The legislation establishing the civilian superannuation schemes is considered in response to material framework changes affecting the broader superannuation sector as well as advice from the Commonwealth Superannuation Corporation, Government, AGS and administering entities.

2.6 – Progress is measured continuously and reported on an annual basis by Finance, and subject to regular audits, based on pension scheme information in the Department's superannuation system.

Data Sources:

2.1 – Survey results and analysis. JCPAA Reports and Auditor-General Performance Audit Reports. 

2.2 – Department of Finance internal administrative data related to engagement activities, volume of enquiries and response rates. AusTender's Cloud and Performance Monitoring System. AusTender data and WoAG coordinated procurement arrangement reporting by entities and suppliers. List of NCEs on the ‘Flipchart of PGPA Act Commonwealth entities and companies' reference document.

2.3 – Ministerial Submissions/Briefings (PDMS), Cabinet, National Cabinet and Council on Federal, Financial Relations (CFFR) Meeting Outcomes (Minutes), SharePoint records of internal project documentation and presentations to other departments and communities of practice,  Minutes from Interdepartmental committee (IDC) meetings and/or Regulator Leadership Cohort meetings, Corporate documents such as the Ministerial Statement of Expectations and Regulator Statement of Intent, Corporate Plans and Annual Reports of Commonwealth regulators and departments with regulatory functions.

2.4 – Submissions, including legislative proposals, demonstrated liaison with the Future Fund Management Agency and relevant policy departments; and Legal advice from AGS, where relevant. Risk and return data is obtained from the Future Funds' quarterly portfolio updates and Annual Reports with performance analysis against long term benchmark targets, as specified in the investment mandates, to be considered by the responsible Assistant Secretary(s) and documented (including in relevant briefings). 

2.5 – Submissions, briefings and advice is prepared in a timely manner as needed with changes required or made to the legislation reported on legislation.gov.au the internet and/or Annual Report.

Explanation of changes since 2022–23 Corporate Plan for Key Activity 2:

Numbering reflects the evolution of Finance's key activities from 11 in 2022–23 to 6 in 2023–24.

• Performance measure 2.1 previously appeared in Finance's Corporate Plan 2022–23 under key activity 3, as performance measure 3.1. The measure remains largely unchanged.
• Performance measure 2.2 previously appeared in Finance's Corporate Plan 2022–23 under key activity 4, as performance measure 4.1. The measures remain largely unchanged, however descriptions and sub measures have been clarified for accuracy, data availability and more robust indicators of performance.
• Performance measure 2.3 is a new measure to appear in the Finance Corporate Plan 2022–23. This measure is an updated version of the measure that appeared in Finance's 2022–23 October PBS.
• Performance measures 2.4, 2.5 and 2.6 previously appeared in Finance's Corporate Plan 2022–23 under key activity 8, as performance measures 8.1, 8.2 and 8.3 respectively. The measures remain largely unchanged, however descriptions have been clarified for accuracy and more robust indicators of performance.

Link with PBS Program: Measure 2.2 is linked with program 2.5 Technology and Procurement (Outcome 2). Measures 2.1 and 2.3 are linked with program 2.1 Public Sector Governance (Outcome 2). Measure 2.4 is linked with program 2.9 Australian Government Investment Funds (Outcome 2). Measures 2.5 and 2.6 are linked with program 2.8 Public Sector Superannuation (Outcome 2).

Linked Programs: Measures 2.5 and 2.6 are linked with the following programs:

• Commonwealth Superannuation Corporation – Program 1.1 – Superannuation Scheme
• Governance Future Fund Management Agency – Program 1.1 Management of the Investment of the Future Fund
• Future Fund Management Agency – Program 1.2 Management of the Investment of the Australian Government Investment Funds

Provide timely, relevant and informed advice adhering to best practice, legislative and regulatory frameworks and requirements.

• 85% of Comcover Fund Members complete Comcover's Biennial Risk Management Benchmarking Program

• 90% of officials attending face-to-face or virtual workshops self-assess an increase in their capability to manage risk as a result of undertaking the workshops

• A net positive presenter score for each face-to-face workshop is achieved

• Comcover learning workshops are 80% subscribed

3.1, 3.2, 3.3, 3.4, 3.5, 3.6 and their sub-measures (where applicable) are stand-alone measures and not weighted when considering the overall performance of each measure. All measures need to be fully achieved for the overall assessment of 3.1, 3.2, 3.3, 3.4, 3.5, and 3.6 to be fully achieved, otherwise the lower rating will apply.

Methodology:

3.1.1 – Occupational Density is measured and reported through the annual Australian Government Office Occupancy Report, the target is currently 14m2 per occupied work point.

• The Australian Government Office Occupancy Report provides insight into office accommodation with at least 500 m2 of usable office area that is leased or owned by in-scope Noncorporate Commonwealth entities (NCEs). 
• The Property Operating Expenses (POE) savings or overruns are calculated annually by taking the difference between the actual spend on the POE and the POE Baseline.  
• The POE baseline was determined on commencement of the Whole-of-Australian Government Property Services Coordinated Procurement Arrangement based on due diligence data that was provided by in-scope entities. In addition, the POE saving targets (expressed as a percentage of the baseline) are set out in the Deed providing a clear target for Property Service Providers (PSPs) to achieve. Furthermore, the Baseline is re-defined at the beginning of each financial year based on previous year's Baseline and adjusted by Consumer Price Index (CPI) and the actual spend is reported to Finance by the PSP at the end of each financial year. Adjustment of the baseline by CPI is to ensure that the assessment of costs (to determine savings) takes into account inflation of goods and services as measured against the baseline. The POE savings target is calculated as a % against the Baseline, as defined in the Deed. POE targets, baselines and results are commercially sensitive however data is available and can be provided by PCD as necessary. 

3.1.2 – Performance of the Property Service Providers is measured through a balanced scorecard approach, informed by scoring and feedback provided through the bi-annual Performance Survey.

• The survey is completed following the January to June and July to December periods. The survey is administered by the Whole-of-Government Property Services Branch with consistent methodology employed across delivery and assessment.
• As part of the survey process, Finance provides scoring based on services provided to Finance by the PSP. An independent auditor is engaged to provide assurance to PSP performance metrics that inform the scoring Finance provides.
• All entities under the PSCP Arrangements are invited to complete the survey. Performance data is collected and held by PCD on its SharePoint site.

3.2 – Finance measures each GBE performance against key performance indicators, outlined in Corporate Plans. GBEs are required to report on and explain variances to corporate plan targets through quarterly reports and through quarterly and annual strategic reporting and meetings. Variance discussion and trend analysis reporting is provided to shareholder ministers. Dividends are paid consistent with Corporate Plan targets. GBEs advise of significant events consistent with expectations. Finance analyse GBE annual reports and provide advice to Ministers on full year outcomes. Finance is in the process of developing measures for SIV performance, noting the oversight function is new to Finance as at 2023–24. Initial performance will be measured against key performance indicators in corporate plans, Investment Mandates and accompanying Explanatory Statements. Further performance metrics will be developed as part of detailed SIV guidance during 2023–24.

3.3 – Scope of control over decision-making and measures of success is limited as ultimate decisions are made by Cabinet and finalised by the Australian Submarine Agency (ASA). Given the relative immaturity of the program, the multi-decadal program to follow, and the qualitative nature of this performance measure, specific methodology will be developed over 2023–24 in line with further clarification on Finance's role assisting the Department of Defence and ASA to provide a robust picture of the breadth and depth of the Department's contribution.

3.4 – Guidance material supporting the Commonwealth Risk Management Policy is reviewed and updated annually.

• Feedback from users is received through forma communities of practice and other channels. The Biennial Benchmarking Program measures entity capability through a self-assessment survey tool. Completion of the Benchmarking program is mandatory for all entities with ASL over 10. Independent evaluation of the results is undertaken and a report prepared demonstrating program outcomes.
• Participation in education is captured through our learning management centre, LearnHub and APS Academy. Education results are measured through attendance records and evaluation surveys that measure participants' assessment of their capability pre and post workshop using a five point Likert scale and the Net Presenter Score.
• Measurement of engagements with entities is recorded in Comcover's Customer Relationship Management database (CRM).

3.5.1 – The Department of Finance sets the future years premiums based on Actuarial advice.
3.5.2 – The balance of the Comcover special account compared to forecasted expenses at the given point in time.
3.6 – Consistent with the process outlined in the Office of Legal Services Coordination (OLSC) Guidance Note 3.  Comcover will identify any non-compliance by the following mean:

• monitor all communications for any allegation of a breach or a suspected breach;
• self-monitoring by staff managing claims to identify any actual or possible breaches;
• legal service providers procured for the management of litigation instructed to advise on any breaches or suspected breaches.
• Following identification of possible non-compliance, Comcover will complete the Agency Notification Form and send it to OLSC and carry out a review as required. On a quarterly basis Comcover will seek OLSC confirmation around the number (if any) of recorded instances of non-compliance for that period.

Data Sources:

• 3.1.1 Australian Government Office Occupancy Report, Australian Government Property Data Collection, Property Services Coordinated Procurement Arrangements - Property Operating Expenses Report.
• 3.1.2 Survey results and analysis.
• 3.2 PDMS provides the number and timeliness of advice provided to the Minister's Office regarding the governance and operation of GBEs. GBE Corporate Plans and quarterly reports contain underlying input data which Finance analyses this input data to produce dashboards and factsheets for shareholder ministers. PGPA requirements specify performance measures SIVs will need to capture in their Corporate Plans. Reporting against those measures is being developed as part of detailed SIV guidance.
• 3.3 See above methodology.
• 3.4 Benchmarking Program Key Findings Reports and Fund Member survey responses and attachments. Comcover Learning Centre – Learning Management System. Departmental records. Comcover Customer Relationship Management database.
• 3.5.1 Reports from the appointed actuary, this includes ‘Risk Premium Reports' or related reports. Comcover's Annual Budget Workbook ‘Incorporating administration costs into premiums', and Premium Allocation Model. Other sources may include but not limited to data from Comcover's claim management system, results from annual fund member questionnaire, asset and expatriate schedules, monthly management reports, and special reports from other subject matter experts, as required.
• 3.5.2 Monthly management report showing Comcover's special account balance. Quarterly actuarial valuation reports showing forecasted payment. Department of Finance annual financial statements. Data on committed funds (under s23(3) of the PGPA Act).
• 3.6 Departmental records and Office of Legal Services Coordination communications and reports.

• Accounts Payable – Proportion of correctly submitted invoices processed in line with the Australian government policy

• Accounts Receivable – Proportion of financial documents processed, and debts administered in line with client Accountable Authority Instructions (AAIs) and Australian Government policy

• Payroll Administration – Proportion of pay slips for employees, serving board and committee members paid correctly, following delegate approval, and on time

• HUB usage – Proportion of planned days clients are able to manage their services, data, and ledger maintenance activities through the HUB (SAP) System

• The average resolution time of client requests

4.1.2 The benefits of shared, standard, and sustainable ERP technologies and business processes are realised.

• The number of agencies using SDO Hub is maintained or increased

• The number of agencies using shared ERP technology is maintained or increases

• The number of agencies adopting end to end whole-of-government business processes is maintained or increases, compared to 2022–23 end of year results

4.2.1. GovTEAMS platform is fully operational in accordance with set performance targets (Years 1 to 4, 99%)

4.2.2. GovTEAMS active user count

4.2.3 GovTEAMS usage – average number of interactions per active user per month

4.3.1 The GovCMS platform is available to entities seeking to develop and maintain websites 99% of the time apart from scheduled outages.

4.3.2 The GovCMS program continues to meet or exceed a customer satisfaction (CSAT) target of 80%

4.1, 4.2, 4.3 and their sub-measures are stand-alone measures and not weighted when considering the overall performance of each measure. All measures need to be fully achieved for the overall assessment of 4.1, 4.2 and 4.2 to be fully achieved, otherwise the lower rating will apply.

Methodology:

4.1.1 – Progress is measured using the seven metrics in the SDO's Memoranda of Understanding, which are provided to clients on a quarterly basis (the seven metrics are Hire to Retire (payroll), Procure to Pay (accounts payable), Revenue to Bank (accounts receivable), Expense Management, Travel, and Integrated ERP (SDO HUB)). Resolution time is measured using the timeframe for closing a ticket. 
4.1.2 – Progress is measured using the number of Memoranda of Understanding signed by clients which have completed schedules for accessing the HUB and SDO delivering managed services. Baseline figures are determined based on the end of year results for 2022–23.
4.2.1 – Measured through Microsoft uptime statistics, demonstrating the platform and all collaboration tools are available, with the exception of scheduled outages, 99% of the time.
4.2.2 – Active user count is measured through monitoring the number of users who have opted to keep using GovTEAMS or be logged in at least once in 60 days. 
4.2.3 – GovTEAMS usage is measured through monitoring GovTEAMS statistics (calls, chat, meetings) and dividing by the total number of active users.
4.3.1 – Measured through uptime statistics to determine availability of the GovCMS platform. Scheduled maintenance and other outages are automatically excluded from uptime statistics.
4.3.2 – A survey is issued to service desk users when their support request or service ticket is resolved and closed. Users can select from a 5-point scale and optionally provide qualitative feedback.

Data Sources:

4.1.1 – Volumetric data direct from the Enterprise Resource Management system (ERP) which provides clients volumetric data.
4.1.2 – The Memoranda of Understanding in place with each client outlining the services they consumed. 
4.2.1 – Measured through uptime statistics published by Microsoft.
4.2.2 – GovTEAMS platform reporting on user count.
4.2.3 – Microsoft Teams usage data.
4.3.1 – Logs and alert reports generated by GovCMS platform monitoring tools. Maintenance and outage notifications published on publicly available platform status dashboard. Summary data provided weekly by the contracted service provider, and monthly program management reports.
4.3.2 – Customer survey administered and managed using GovCMS service desk tool, FreshDesk.

Provide 10 Dataplace case studies (request for data that leads to sharing)

Methodology:

5.1 – Count of registrations of requests for data that leads to sharing (case study), across the 2023–24 FY.
End of year reporting thresholds are recorded as:

• Fully achieved: 10 or more case studies recorded
• Substantially achieved: 8-9 case studies recorded
• Partially achieved: 6-7 case studies recorded
• Not achieved: <5 case studies recorded

5.2 – The Digital ID program and implementation schedule will be confirmed during Q1 2023–24 following the function's transfer to the Department of Finance on 1 July 2023.
End of year reporting thresholds are recorded as:

• Fully achieved: 100% of Digital ID program activities are completed to schedule
• Substantially achieved: 85% - 99% of planned Digital ID program activities are completed to schedule
• Partially achieved: >75% - 84% of planned Digital ID program activities are completed to schedule
• Not achieved: <75% of planned Digital ID program activities are completed to schedule

Data Sources:

5.1 – Dataplace registrations.
5.2 – Manual counts, data analytics, survey responses, stakeholder engagement and progress against agreed implementation schedule.

• Contacts from parliamentarians and MOP(S) Act staff acknowledged within 24 hours and responded to within agreed timeframes  

• Payments (including payroll) will be made within agreed timeframes 

• Projects to establish and relocate permanent Electorate Offices for parliamentarians are delivered in accordance with Finance's internal National Fit-out Standards  

• COMCAR reservations will be completed without service failure  

6.2.1 Sustained usage of PEMS by parliamentarians and their staff. 

6.2.2 Successful processing of claims in PEMS 

6.2.3 Availability of public reporting on parliamentarian work expenses

6.1 and 6.2 and their sub-measures are stand-alone measures and not weighted when considering the overall performance of each measure. All measures need to be fully achieved for the overall assessment of 6.1 and 6.2 to be fully achieved, otherwise the lower rating will apply.

Methodology:

6.1.1 – Using established data sources, progress against targets is measured and reported regularly to Executive Board through the performance update progress report. Data is extracted from relevant system(s) or data sources for all measures. Additional calculations are made for the payments measure. Payments percentage is a calculation of expense payments plus payroll payments. Data extracted reflects point-in-time, year to date performance. Outcomes are reported annually in the Annual Performance Statements.

6.2 – Measured by the number of office expense claims processed through PEMS being at least 85% of the number of claims processed during the previous reporting period. This figure accounts for variability across reporting periods, noting that the nature of how claims are made are not directly comparable across periods. Successful processing of claims in PEMS is measured by the number of office expense claims being paid within agreed service levels. Outcomes are reported annually in the Annual Performance Statements. Availability of functionality within PEMS to produce reporting on parliamentarian work expenses at regular intervals.

Data Sources:

6.1.1 – Vfire (call logging system) EMS, COMCAR Automated Resource System (CARS), Chris21, PEMS.