Book - Travel Management Services

Corporate Travel Management (CTM) is the sole provider of the Travel Management Services (TMS) for the Australian Government.

Overview

Under the Whole of Australian Government (WoAG) TMS arrangement, CTM provides the following products and services to participating entities:

• Booking services for air travel, hotel, bus, sea, rail and car rental
• Special booking services, including charter flights and group bookings
• Ground transport services, including chauffeur and limousine reservations
• 24/7 support for travellers, bookers and Entity Travel Teams
• A VIP programs
• Passport, visa and immigration assistance
• Entity travel reporting
• Automated management of airline credits (Tickets in Credit)
• A dedicated Account Manager
• Access to ICT specialists, who can integrate CTM's applications with entity systems (e.g. expense management, human resource management and financial management systems)
• Online and face-to-face training regarding the use of CTM's systems and services.

Deed

Due to the commercially sensitive information contained within the Deed (e.g. pricing, service levels etc.), the Deed is securely stored on GovTEAMS within the 'WoAG travel Arrangements' community. Access to this community is limited to members of the Travel Teams within participating entities. To request access to this community, contact the WoAG Travel Team.

CTM Portal

CTM's Portal provides participating entities with access to a range of tools and resources to assist in the management of entity travel programs. The Portal can be accessed by visiting CTM's homepage and entering your login credentials. Depending on the Portal permissions granted within each entity users will have access to the following features:

• Profile Management
  The Portal is integrated with CTM's Profile Management System, allowing authorised users to create, edit and delete traveller profiles.
• Access to the Online Booking Tool (CTM)
  The Portal provides a single-sign-on connection to cytric, allowing authorised users to access the CTM without additional login credentials. cytric's features and functionality is discussed in more detail below.
• Access to travel documents
  Itineraries and invoices for all bookings, either made online via Cytric or offline with a CTM consultant, are stored within the Portal. Authorised users can access and download all current and historic travel documents.
• Access to travel reporting 
  CTMT's reporting tool is accessible to authorised users via the Portal. Shortly after a booking is made or changed, the related travel data is uploaded into the reporting tool, allowing Entity Travel Teams near-instant access to examine their entity's travel spend and booking behaviours.
• Travel alerts and CTM updates
  CTM use the Portal to post information about events and incidents that could impact entity's travel, such as system enhancements or outages, natural disasters and airport closures. Entities can also use to Portal to post information internally to Travel Bookers and Travellers within their entity.
• Training and support
  The Portal's 'Knowledge Centre' contains a variety of training material. Information is available in several formats, including short videos, clue cards and downloadable PDFs, and covers the following topics:
  • Navigating the Portal
  • Making and managing bookings in cytric
  • Creating and editing profiles
  • Accessing invoices and itineraries

The Portal also includes Frequently Asked Questions (FAQs) and allows users to submit feedback to specific areas of CTM.

Booking Options

Travel bookings can be created and managed through the WoAG TMS arrangements two ways:

• Online via CTM's Online Booking Tool (cytric)
  CTM, through their Portal, provides participating entities access to their CTM, cytric. Travel Bookers are encouraged to use cytric wherever possible, as this booking method is the most efficient way to book and manage travel.
• Offline (email or phone) through a CTM consultant
  CTM's team of experienced travel consultants are available via phone and email to assist Travel Bookers with more complex travel requirements, such as international travel with multiple destinations, group bookings and bookings for travellers with special requirements. Each participating entity has a dedicated 1300 phone number to access CTM's call centre. Visit the Contacts page for more information about contacting CTM.

Online Booking Tool - Cytric

Access CTM, cytric, allows users to book domestic and international travel – including air travel, accommodation and car rental - without the involvement of a CTM consultant. cytric allows bookings for up to nine passengers, travelling to six or less destinations. The CTM is the preferred booking method as it is the most efficient way to book and manage travel.

Reporting

CTM provide participating entities access to a reporting tool, which is available through the Portal. This tool provides entities near-instant access to view and manipulate data relating to their travel program. Access to CTM's reporting tool is managed by Entity Travel Teams.