About the Travel Arrangements

The Whole of Australian Government (WoAG) Travel Arrangements (the Travel Arrangements) are coordinated procurements established and managed by the Department of Finance.

The Travel Arrangements were established in 2010 and are designed to reduce travel-related costs and streamline processes for entities when booking and paying for official travel.

The key objectives of the Travel Arrangements are to:

Reduce travel costs by aggregating government buying power to obtain discounted pricing
Decrease administrative costs for suppliers and entities by removing procurement duplication
Simplify processes by integrating technology, unifying pricing an aligning system
Optimise savings by promoting behavioural change
Support Australian Government policies

The Travel Arrangements are underpinned by the domestic and international air travel policies, which require travellers to select airfares that represent the best value for money.

The Travel Arrangements consist of the following five components and over 20 suppliers:

Component	Services	Suppliers
Book	Travel Management Services	CTM
Fly	Domestic & International Air Travel Services	Panel of 18 airlines
Stay	Domestic Accommodation Program	CTM
Drive	Domestic Vehicle Rental Services	Hertz
Pay	Travel & Related Card Services	NAB

Joining the Travel Arrangements

In accordance with the Commonwealth Procurement Rules (CPRs), participation in the Travel Arrangements is mandatory for non-corporate Commonwealth entities (NCEs). Corporate Commonwealth entities (CCEs), Commonwealth Companies (CCs) and other Authorised Organisations can participate in the Travel Arrangements with the agreement of Finance. Generally, access to the Travel Arrangements is limited to Primary Government Bodies. Currently, approximately 150 entities are participants of the Travel Arrangements.

Entities interested in joining the Travel Arrangements should contact the WoAG Travel Team at woagtravel@finance.gov.au.

Using the Travel Arrangements

There are mandatory and optional components of the Travel Arrangements. Additionally, there are some travel services that are out of scope and must be sourced outside the Travel Arrangements.

In Scope Services

Mandatory elements

The following travel services must be booked through the relevant WoAG Travel Supplier:

Domestic air travel (excluding charter)
International air travel originating from Australia (e.g. Canberra to London return)
Domestic accommodation with commercial properties (e.g. hotels and motels)
Domestic car rental

Optional elements

The following travel services can be booked through the Travel Arrangements or directly with alternate providers. Entities are encouraged to use WoAG Travel Suppliers for these services where possible.

Charter flights
International air travel originating outside Australia (e.g. Washington to Los Angeles return)
International accommodation
International car rental
Hotel-based venue hire (e.g room to hold an event)
Bus, sea and rail travel (e.g. hotel transfers, ferries)

Optional Services

The following services are not available through the Travel Arrangements:

Accommodation with non-commercial properties (e.g. Airbnb, accommodation leases and holiday rentals)
Non-hotel-based venue hire (e.g. exhibition centres and venues not associated to a hotel)
Taxis and ride share (e.g. Uber)

Roles and responsibilities

Finance	WoAG Travel Suppliers	Participating Entities (Travel Teams)
Establish and administer the Travel Arrangements Owner of the WoAG Travel Policies Manage the primary relationship with WoAG Travel Suppliers Monitor supplier performance in accordance with the relevant Deed Secondary escalation point for Entity Travel Teams Set the strategic direction of the Travel Arrangements and deliver the continuous improvement program.	Deliver services in accordance with relevant WoAG Travel Deed Support delivery of entity travel programs and entity-level policies Primary escalation point for Entity Travel Teams Provide relevant guidance and training material for entities Provide entities access to tools and reporting systems.	Set and mange entity-level travel policies and processes Assist travellers and bookers book and manage travel through the Travel Arrangements Manage entity compliance with WoAG Travel Policies Primary escalation point for travellers and bookers.

Finance

WoAG Travel Suppliers

Participating Entities (Travel Teams)

Establish and administer the Travel Arrangements
Owner of the WoAG Travel Policies
Manage the primary relationship with WoAG Travel Suppliers
Monitor supplier performance in accordance with the relevant Deed
Secondary escalation point for Entity Travel Teams
Set the strategic direction of the Travel Arrangements and deliver the continuous improvement program.

Deliver services in accordance with relevant WoAG Travel Deed
Support delivery of entity travel programs and entity-level policies
Primary escalation point for Entity Travel Teams
Provide relevant guidance and training material for entities
Provide entities access to tools and reporting systems.

Set and mange entity-level travel policies and processes
Assist travellers and bookers book and manage travel through the Travel Arrangements
Manage entity compliance with WoAG Travel Policies
Primary escalation point for travellers and bookers.

Core Services

Travel Management Services

Book - Travel Management Services

Air Travel Services

Domestic & International Air Travel Services

Accommodation Program

Domestic Accommodation Program

Optional Services

Vehicle Rental Services

Domestic Vehicle Rental

Travel & Procurement Payment Services

Travel and Procurement Payment

Please note: Entities paying full-day travel allowance to their officials for accommodation are ineligible to use the accommodation services provided by CTM.

Joining the Arrangements

Eligible Participants can join and participate in the Arrangements with the agreement of Finance. Eligible Participants considering joining the Arrangements should contact the WoAG Travel Team to discuss their participation.

To assist Eligible Participants, consider their participation in the Arrangements, the WoAG Travel Team may agree to provide information relating to pricing and the Deeds of Standing Offer. To access this information, Eligible Participants will be required to complete a Confidentiality and Privacy Undertaking document, which will be provided by the WoAG Travel Team during the participation discussions.

To formalise participation in the Arrangements, Eligible Participants will be required to complete the following documents:

Memorandum of Understanding (applicable to CCEs and CCs only)
Deed of Participation (applicable to Authorised Organisations Only)
Notice of Accession

A copy of these documents will be provided by the WoAG Travel Team during the participation discussions.

Transition/on-boarding timeframes can vary depending on the complexity and size of the participating entity’s travel program. When joining the Arrangements, a detailed transition plan will be developed by CTM in partnership with the participating entity and the other relevant WoAG travel suppliers.