The Whole of Australian Government Travel team issues regular updates to entities to provide information on key issues and changes in policy and/or procedures.
2020
Advice 2020/10 – Extension of the WoAG Accommodation Program*
Advice 2020/09 – Resumption of Domestic Air Travel
Advice 2020/08 – Extension of the WoAG Travel and Related Card Services Arrangement
Advice 2020/07 – WoAG Travel Supplier Update*
Advice 2020/06 – Novel coronavirus (COVID-19) - Update for International Travel
Advice 2020/05 – Novel coronavirus (COVID-19)
Advice 2020/04 – Leisure Offers and the Acceptance of Gifts and Benefits
Advice 2020/03 – AOT Customer Satisfaction Survey
Advice 2020/02 – Travel and Procurement Payment Services – Transition and PIA
Advice 2020/01 – Accommodation Needs in Bushfire Impacted Locations
*Due to the sensitive content of this Advice, it is not possible to post to the website. Please contact WoAG Travel if you require a copy or more information on this Advice.
2019
Advice 2019/25 – Appointment of Travel and Procurement Payment Services provider*
Advice 2019/24 – Diners Club Customer Satisfaction Survey 2018-19
Advice 2019/23 – Hertz Fleet Update
Advice 2019/22 – Diners Club Return of Procurement Rebate*
Advice 2019/21 – Travel Procurement Payment Services – Approach to Market Update*
Advice 2019/20 – Virgin Australia and Apple Macbooks
Advice 2019/19 – Airline Customer Satisfaction Surveys 2018-19
Advice 2019/18 – Diner Club International Reverse Charge Call Process
Advice 2019/17 – QBT Customer Satisfaction Survey 2018-19
Advice 2019/16 – Changes to AOTHotels Fees_1 Jul 19*
Advice 2019/15 – Extension of WoAG Travel Management Services Arrangement
Advice 2019/14 – Machinery of Government Changes
Advice 2019/13 – Canberra Fog Season 2019
Advice 2019/12 – WoAG Vehicle Rental Arrangement
Advice 2019/11 – Probity Notice – Travel and Procurement Payment Services Tender
Advice 2019/10 – Hertz changes to Schedule 3 Pricing Tables*
Advice 2019/09 – Launch of WoAG Travel GovTEAMS Communities
Advice 2019/08 – Accommodation – AOTHotels Outage and QBT Call Wait Times - UPDATE
Advice 2019/07 – Accommodation – AOTHotels Outage and QBT Call Wait Times
Advice 2019/06 – Accommodation – AOTHotels Operations Restored
Advice 2019/05 – Accommodation – AOTHotels Outage
Advice 2019/04 – Hertz Availability Issues Canberra Locations
Advice 2019/03 – Hertz Availability Issues Sydney and Canberra Locations
Advice 2019/02 – QBT Email Outage
Advice 2019/01 – Machinery of Government Changes
*Due to the sensitive content of this Advice, it is not possible to post to the website. Please contact WoAG Travel if you require a copy or more information on this Advice.
2018
Advice 2018/27 – Recent Mantra and Marriott Data Breaches
Advice 2018/26 – Data breach – Mantra on Hay – Advices for non-AOT entities*
Advice 2018/25 – Vehicle Rental Services – AusTender Reporting
Advice 2018/24 – Accommodation – Mantra on Hay Data Breach*
Advice 2018/23 – Carry-on Baggage
Advice 2018/22 – Accommodation – Marriot Hotels Data Breach*
Advice 2018/21 – Hertz Transition Update
Advice 2018/20 – 2017-18 Airline Customer Satisfaction Surveys
Advice 2018/19 – Revised advice on Lion Air
Advice 2018/18 – WoAG Travel on Lion Air
Advice 2018/17 – Car Rental – Government Fuel Prices – October 2018
Advice 2018/16 – British Airways Data Theft*
Advice 2018/15 – Extension of the Travel and Related Card Services Arrangement
Advice 2018/14 – Hertz Transition and Key Points
Advice 2018/14 – Car Rental – Government Fuel Prices – July 2018
Advice 2018/13 – QBT Customer Satisfaction Survey 2017-18
Advice 2018/12 – Appointment of a new provider for Car Rental Services
Advice 2018/11 – New Security Screening Rules
Advice 2018/10 – Entity Engagement Survey
Advice 2018/09 – Canberra Fog Season
Advice 2018/08a – Correction to Advice 2018/08
Advice 2018/08 – Reminder Advice to Travel Managers
Advice 2018/07 – Car Rental – Government Fuel Prices – April 2018*
Advice 2018/06 – Extension of the WoAG Car Rental Arrangement
Advice 2018/05 – QBT and ITG joint venture
Advice 2018/04 – Car Rental – payment of tolls*
Advice 2018/03 – Car Rental – Government Fuel Prices – January 2019*
Advice 2018/02 – Return of Rebate for procurement Expenditure through Diners Club*
Advice 2018/01 – Qantas Club Membership Invoices
*Due to the sensitive content of this Advice, it is not possible to post to the website. Please contact WoAG Travel if you require a copy or more information on this Advice.
2017
Advice 2017/39 – Travel Reference Guide – V4
Advice 2017/38 – Diners Club Fraud Awareness Training
Advice 2017/37 – Probity notice - Vehicle Rental Services Tender
Advice 2017/36 – Accommodation – AusTender Reporting
Advice 2017/35 – International SOS and Duty of Care
Advice 2017/34 – Car Rental – Government Fuel Prices – October 2017*
Advice 2017/33 – Accommodation – Commencement of new Arrangement Fees*
Advice 2017/32 – QBT Entity User Group Invitation_Cytric_11 Oct 2017*
Advice 2017/31 – Accommodation – Information on new arrangements*
Advice 2017/30 – Extension of the WoAG Car Rental Arrangement
Advice 2017/29 – Domestic and International Airline Surveys
Advice 2017/28 – Unauthorised Phone Contact
Advice 2017/27 – New WoAG Online Booking Tool in 2018
Advice 2017/26 – Accommodation – Announcement of new provider
Advice 2017/25 – Increase of Qantas Club Annual Membership Pricing*
Advice 2017/24 – Airport Arrival Times and Additional Security Screening
Advice 2017/23 – Airline Leisure Travel Offers*
Advice 2017/22 – QBT Customer Satisfaction Survey 2016-17
Advice 2017/21 – Car Rental – Government Fuel Pricing – July 2017*
Advice 2017/20 – Lifting of the Electronics Ban for Carry-on Baggage
Advice 2017/19 – Extension of the WoAG Travel and Related Card Services Arrangement
Advice 2017/18 – Middle Eastern Airline Announcement
Advice 2017/17 – Extension of the WoAG Car Rental Arrangement
Advice 2017/16 – Update on Qantas Domestic and International Change Fees*
Advice 2017/15 – Changes to QBT Online Fees for AOT Accommodation Bookings*
Advice 2017/14 – Mobile Numbers in Traveller and Guest Profiles
Advice 2017/13 – Canberra Fog Season
Advice 2017/12 – Car Rental – Government Fuel Pricing – April 2017*
Advice 2017/10 – Extension of Accommodation Arrangement and AusTender Reporting
Advice 2017/09 – QBT Technology Roadmap*
Advice 2017/08 – Car Rental – Branch closures due to Queensland storm damage
Advice 2017/07 – Cyclone Debbie – Impact on WoAG Travel Suppliers
Advice 2017/06 – Electronics Ban
Advice 2017/05 – Frequent Flyer Notification
Advice 2017/04 – Increase in Change Fees for Qantas Red eDeal fares*
Advice 2017/03 – QBT VIP Survey*
Advice 2017/02 – QBT Entity User Groups*
Advice 2017/01 – Car Rental – Government Fuel Prices – January 2017*
*Due to the sensitive content of this Advice, it is not possible to post to the website. Please contact WoAG Travel if you require a copy or more information on this Advice.
2016
Advice 2016/29 – Direct International Flights from Canberra to Singapore and Wellington
Advice 2016/28 – Release of the AOT Savings Tool – 13 December 2016
Advice 2016/27 – International Online Booking Tips
Advice 2016/26 – Release of Accommodation Program Management Services Request for Tender
Advice 2016/25 – Benefits of Mobile Phone Numbers in Traveller and Travel Card Profiles
Advice 2016/24 – Car Rental – Government Fuel Prices – October 2016*
Advice 2016/23 – Changes to Official Travel and Card Payment Policies
Advice 2016/22 – Credit Card Surcharge Details effective 1 September 2016*
Advice 2016/21 – Accommodation_2016-17 Average Rates Table and Rate Analysis*
Advice 2016/20 – QBT Customer Satisfaction Survey 2015-16
Advice 2016/19 – Updated Travel Guide and New Airline Panel Arrangements*
Advice 2016/18 – QBT Entity User Groups*
Advice 2016/17 – QBT Technology Roadmap*
Advice 2016/16 – Car Rental – Government Fuel Prices – July 2016*
Advice 2016/15 – Accommodation – 2016-17 Ceiling Limits*
Advice 2016/14 – Extension of Travel and Card Related Services*
Advice 2016/13 – AeTM On Hold Bookings*
Advice 2016/12 – Fare Validity on GDS during transition*
Advice 2016/11 – QBT’s Declined Payment Process*
Advice 2016/10 – Domestic Fares and Fare Bucket Configuration*
Advice 2016/09 – AusTender Reporting Requirements – Panel Airlines*
Advice 2016/08 – Announcement of new WoAG Air Services arrangement*
Advice 2016/07 – Extension of the WoAG Car Rental Arrangement*
Advice 2016/06 – Car Rental – Government Fuel Prices – April 2016*
Advice 2016/05 – Outstanding Invoices & Cancellations*
Advice 2016/04 – Extension of WoAG Airfares*
Advice 2016/03 – Additional Parliamentary Sittings and Budget Week*
Advice 2016/02 – Diners Club Card MasterCard Limits*
Advice 2016/01 – Car Rental – Fuel Charging and Pricing – January 2016*
*Due to the sensitive content of this Advice, it is not possible to post to the website. Please contact WoAG Travel if you require a copy or more information on this Advice.
2015
Advice 2015/37 – Management and Use of Traveller Profiles and Traveller Risk Mitigation*
Advice 2015/36 – Customer Satisfaction Survey – Panel Airlines*
Advice 2015/35 – Card Rental – Appointment of a New Thrifty Senior Relationship Manager*
Advice 2015/34 – Process for changing bookings at the Airport on that day of travel*
Advice 2015/33 – Car Rental – Update on the Thrifty Corporate Discount Number Change*
Advice 2015/32 – QBT Technology Roadmap – Update November 2015*
Advice 2015/31 – Car Rental Thrifty Corporate Discount Change*
Advice 2015/30 – Car Rental Thrifty Corporate Discount Change*
Advice 2015/29 – Unauthorised Phone Contact*
Advice 2015/28 – Group Bookings Advice*
Advice 2015/27 – Accommodation – Leisure Program*
Advice 2015/26 – Air Travel Services Tender Release Notification*
Advice 2015/25 – QBT Fees – Single Itinerary and Post Ticket Changes*
Advice 2015/24 – Reminder – Diners Club Card in Hand Activation*
Advice 2015/23 – QBT Portal Rollout Project*
Advice 2015/22 – Update – Tickets in Credit accrued with former TMCs*
Advice 2015/21 – Car Rental – Fuel Charging and Pricing – July 2015*
Advice 2015/20 – Accommodation – Long Stay Cap*
Advice 2015/19 – AusTender Reporting Reminder*
Advice 2015/18 – Thrifty Premium Location Surcharge Changes*
Advice 2015/17 – Europcar Premium Location Surcharge Changes*
Advice 2015/16 – Updated Travel Guide, Qantas Price Increase and United New York airport change*
Advice 2015/15 – QBT Technology Development Roadmap*
Advice 2015/14 – Management of Outstanding Invoices*
Advice 2015/13 – Car Rental – Requesting a copy of Car Rental Invoice*
Advice 2015/12 – Whole of Australian Government Travel Services Exhibition
Advice 2015/11 – Unauthorised Phone Contact
Advice 2015/10 – Resumption of WoAG Admin Fee*
Advice 2015/09 – TMC Price Increase – April 2015*
Advice 2015/08 – Venue Hire and Related Accommodation Advice*
Advice 2015/07 – Extension of Accommodation and Car Rental Arrangements*
Advice 2015/06 – Forward Bookings and Tickets in Credit*
Advice 2015/05 – AusTender Reporting Requirements
Advice 2015/04 – Diners IT System Outage*
Advice 2015/03 – Thrifty – Outcome of Audits*
Advice 2015/02 – Changes to Official International Travel Policy*
Advice 2015/01 – Qantas change to fare conditions*
*Due to the sensitive content of this Advice, it is not possible to post to the website. Please contact WoAG Travel if you require a copy or more information on this Advice.
2014
Advice 2014/40 – Information on new Arrangements*
Advice 2014/39 – Announcement of new provider for TMS
Advice 2014/38 – Accommodation – 2014-15 Rates Benchmarking*
Advice 2014/37 – Diners Club EFT Arrangements*
Advice 2014/36 – Diners Club Issue Register Policy*
Advice 2014/35 – Request for Entity Travel Program Information
Advice 2014/34 – International SOS services
Advice 2014/33 – Transition Requirements re Systems Informational
Advice 2014/32 – Travel Management Services RFT – Probity Reminder
Advice 2014/31 – Qantas Change Fee Increase & ISOS Ebola Application*
Advice 2014/30 – Accommodation Check-in & out arrangements*
Advice 2014/29 – G20 Leaders Summit
Advice 2014/28 – Airline Customer Satisfaction Surveys 2013-14
Advice 2014/27 – Update to the OIPT FAQs
Advice 2014/26 – Suspension of the WoAG Admin Fee*
Advice 2014/25 – Extension of TMC Arrangements and First Class Travel*
Advice 2014/24 – TMCs and Airline Customer Satisfaction Surveys 2013-14*
Advice 2014/23 – Qantas discounted fares promotional offer*
Advice 2014/22 – Transition Activities – Entity Checklist*
Advice 2014/21 – Electronic Miscellaneous Documents (EMDs)
Advice 2014/20 – Official International Travel Purpose of Travel Codes
Advice 2014/19 – Unauthorised Phone Contact
Advice 2014/18 – Virgin Status match program and leisure travel promotional offer*
Advice 2014/17 – Qantas Club membership fees*
Advice 2014/16 – Qantas re-ticketing policy
Advice 2014/15 – Official International Travel Policy – New information requirements
Advice 2014/14 – Tender Release Notification – Travel Management Services
Advice 2014/13 – Probity Reminder – Travel Management Services
Advice 2014/12 – TMC Price Increase – April 2014 (HRG ONLY)*
Advice 2014/11 – TMC Price Increase – April 2014*
Advice 2014/10 – Virgin Australia Upgrademe Premium Bid
Advice 2014/09 – Phase 2 Travel Diners Club Interruption to Services on 13 April 2014
Advice 2014/08 – Updated Travel Guide*
Advice 2014/07 – Improved Efficiencies for Arranging Official Travel
Advice 2014/06 – AusTender Reporting Reminder
Advice 2014/05 – Launch of the new Travel Management Services website
Advice 2014/04 – Extension of the Whole of Government Travel Arrangements*
Advice 2014/03 – Qantas fuel surcharge increase*
Advice 2014/02 – Virgin Atlantic and United Airlines updates
Advice 2014/01 – Notice of Travel Tender Survey*
*Due to the sensitive content of this Advice, it is not possible to post to the website. Please contact WoAG Travel if you require a copy or more information on this Advice.
