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26/11/2024
Clients can access our preferred SDO Assist support channel via the HUB to log and monitor progress of tickets, as well as locate answers quickly through a self-service knowledge base.
Clients who are unable to access SDO Assist can select the HUB support option on the form below for assistance in logging a ticket and accessing help. Alternatively, if you feel your request is urgent, liaise with your CFO or HR Manager in your agency who can contact the SDO on your behalf. If a resolution through SDO Assist has not been achieved, you can select the SDO engagement option on the form below for escalation of enquiries/service requests.
We endeavour to respond to initial client requests logged through SDO Assist within three business days, however, we acknowledge at times service requests may need to be escalated to ensure appropriate resolution of the item raised.
To check the status of your service request contact the SDO Help Desk. Please ensure you quote the service request ticket number as this will allow the officer to quickly locate the original service request and support your enquiry.
SDO Help Desk (02) 6240 0777
If your service request remains unresolved after assistance by the SDO Help Desk, you should raise this with your HR/Finance area who will contact SDO Engagement.
Please ensure you provide your service request ticket number, a brief summary of your service request and actions taken to date.
SDO Engagement will work with SDO Service Managers to investigate and identify a resolution. We will endeavor to have your issue resolved within 5 business days, dependent on the complexity of the issue.
SDO Engagement SDOengagement@finance.gov.au
In the unlikely event your service request cannot be resolved through the above escalation channels, then this request should be escalated to a SDO senior executive by their equivalent within your agency. We strive to resolve matters at this level as quickly as possible however this is dependent on the complexity of the issue.
The Service Delivery Office - Privacy Statement explains how SDO within the Department of Finance will handle your personal information.
