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The Government announced specific initiatives in the 2017-18 Budget, to allocate the Modernisation Fund to reforms that deliver quality government services at a lower cost and use leading technology and collaborative approaches to address complex problems facing society. The Shared Services Program (Program) is one of the initiatives focused on improving the efficiency and sustainability of common corporate services.

The Program, led by the Department of Finance, is an Australian Public Service (APS) wide program for the provision of common services through centres of excellence (hubs) and the transition of agencies into these hubs.

The Program is part of the Government’s vision for a smaller, smarter and more productive and sustainable public sector, which is helping transform the way the public service operates by reforming traditional operating models.

The Program aims to ensure the APS is better positioned to respond to the challenges of a rapidly changing environment and tight fiscal circumstances. Further information about the Government’s agenda can be found in the preface of Budget Paper 4.

Overview

The Shared Services Program is an Australian Public Service (APS) wide program focused on the provision of common services through centres of excellence (hubs) and the transition of agencies into these hubs.

Standardisation

A key component of the Program includes standardisation. The Program is working with agencies to develop whole of government standard business processes covering corporate services.

What does it mean for APS staff

The Government announced specific initiatives in the 2017-18 Budget, to allocate the Modernisation Fund to reforms that deliver quality government services at a lower cost and use leading technology and collaborative approaches to address complex problems facing society. The Shared Services Program (Program) is one of the initiatives focused on improving the efficiency and sustainability of common corporate services. See document...

Lessons Learned

The Australian Public Service (APS), through the Shared Services Program is learning from the experiences of Australian Government departments, states and territories, international governments and the private sector to roll out shared services. See document...

GA Case Study

Learn from Geoscience Australia as they take you through their experience during and following their transition to the Department of Industry, Innovation and Science.

Benchmarking

Benchmarking is important in driving corporate service modernisation across the APS, to ensure we take advantage of the benefits as the Program matures. The benchmarking process will be conducted annually by all non-corporate Commonwealth agencies. See document

Program Support

The Government announced specific initiatives in the 2017-18 Budget, to allocate the Modernisation Fund to reforms that deliver quality government services at a lower cost and use leading technology and collaborative approaches to address complex problems facing society. The Shared Services Program (Program) is one of the initiatives focused on improving the efficiency and sustainability of common corporate services. Benchmarking

Discussion paper

The Discussion Paper seeks the views of interested parties on the most effective and efficient way to consolidate shared service delivery in a manner that represents value for money to Government.

Private Sector Discussion Paper Findings

The Discussion Paper Findings sets out the key themes from the private sector responses in terms of the need for investment, leadership and time to make shared services work.