- The CPRs outline the principles
agencies are required to apply when dealing with tenderers’ complaints.
- To minimise or avoid supplier complaints, agencies should:
- ensure clarity of tender documentation;
- provide sufficient time to allow potential tenderers to prepare and lodge
a response to an approach to the market;
- ensure that tender rules and the evaluation plan are followed; and
- ensure that insurance and liability capping requirements are appropriate
for the procurement before the process begins.
- Effective complaints handling:
Agencies should place complaints handling procedures on the internet and refer
to them in request documentation.
Agencies should try to resolve complaints in accordance with the agency's complaint
handling procedure and should document the complaint and any action taken including
- provides transparency and accountability; and
- promotes application of robust and defensible actions in future procurement
Contact for information on this page: Procurement Agency Advice
2 July, 2012