Australian Government Telecommunications Arrangements (AGTA)


On 12 November 2015, the Minister for Finance agreed to discontinue the AGTA in the context of the Spring 2015 Repeal Day. This means that the requirement for suppliers to be signatories to the AGTA before they can provide telecommunications carriage services to the Government has been discontinued.

The AGTA Head Agreement is still used for the Whole of Government Internet Based Network Connection Services Panel and the Mobile Panel. Queries can be directed to Finance’s ICT Procurement Branch on

Please note that the Telecommunications Act 1997 should be carefully considered when procuring any Telecommunications as well as the General Commonwealth Procurement Legislation & Guidelines.

This site has been designed for Australian Government departments and entities and the telecommunications service providers that are providing the government with these services. The Department of Finance (Finance) partners with telecommunications suppliers and Australian Government entities to enable entities to obtain telecommunications at whole of government prices through a Head Agreement framework with standard terms and conditions. Finance is responsible on behalf of Australian Government departments and entities for:

  • administering the Australian Government Telecommunications Arrangements(AGTA)* which aggregates the Australian Government's buying power in telecommunications carriage services to achieve cost and other efficiencies in voice, data, mobiles, internet and facilities management services;*Formerly known as “Whole-of-Government Telecommunications Arrangements (WoGTA).
  • negotiating with service providers on terms and conditions, pricing, and new telecommunications solutions:
  • developing arrangements for market testing and benchmarking prices for telecommunication services to provide Australian Government entities with the latest available information on competitive prices and services:
  • working cooperatively with state and local governments to ensure that government acts as an informed purchaser in order to obtain best value for money.

The Australian Government Telecommunications Arrangements (AGTA)* was established by a 1996 government decision, and was implemented in 1997. It involves head agreements between approved telecommunications service providers and the Department of Finance (Finance) representing the Australian Government. *Formerly known as “Whole-of-Government Telecommunications Arrangements (WoGTA)”. Under AGTA, a provider of telecommunications carriage services (as defined in the Telecommunications Act 1997) must sign an AGTA Head Agreement with the Commonwealth (containing standard terms and conditions) before they can provide such services to Australian Government entities. Also, it is preferred that a provider of other telecommunications related goods and services to such entities do so in accordance with an AGTA Head Agreement between the provider and the Commonwealth.

AGTA Framework

AGTA was designed using the principles set out in the Commonwealth Procurement Rules (CPGs) administered by Finance which should be read in conjunction with other relevant government policies and practices.

Objectives of AGTA

The primary aim of the agreement is to help the Australian Government manage the costs of telecommunications and to seek access to new and innovative telecommunications services. AGTA achieves a reduction in telecommunications costs across the whole of the Australian Government by aggregating the government’s purchasing power – thus enabling cost and other efficiencies in telecommunications carriage, including voice, data, mobile, satellite, internet and facilities management services. The key objectives of AGTA are:

  • reduce the cost of telecommunications to government:
  • reduce cost of tendering for service providers:
  • encourage adoption of new technologies and improved services:
  • simplify contracting between industry and government:
  • ensure that all government entities implement contracts consistently:
  • provide a procurement framework that is transparent and accessible to all parties:
  • encourage openness in the procurement process:
  • encourage effective competition.

Services available under AGTA

AGTA covers supply of telephony and telecommunications services, including managed services such as telecommunications facilities management and systems integration relating to telecommunications. The Australian Government uses competitive processes wherever practical to seek access to new and innovative telecommunications services. The types of telecommunications services a AGTA agreement covers include:

  • local, long distance and international telephony:
  • mobile telephony, mobile data and fleet management:
  • all data services including integrated service digital network (ISDN), frame relay, asynchronous transfer mode (ATM), ethernet, asymmetric digital subscriber line (ADSL) and other leased line services:
  • private automatic branch exchange (PABX) installation and management, at the discretion of the entity:
  • satellite-based data and telephony services:
  • managed voice and data services including inbound services (for example, 13, 1300 and 1800 services):
  • related telecommunications services such as voice over IP (VoIP), virtual private networks (VPN) and video conferencing carriage.

Customers may choose to purchase telecommunications hardware under AGTA as part of a service. It is not necessary to have a separate contract for hardware. However, where a contract is for supply of hardware only (such as telephones, video-conference equipment, routers and switches) the parties may use the government Source IT framework, or some other appropriate form of contract.

Entities required to use AGTA

Entities required to use AGTA include those that operate under:

Contact for information on this page:

Please direct telecommunications enquiries to

Contact: Director, Telecommunications Team
Address: Department of Finance 
John Gorton Building
King Edward Terrace

Last updated: 14 December 2015