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Australians increasingly expect that the delivery of government programs and services should be simple, seamless and connected. Implicit in this expectation is that government business processes will be managed appropriately and that agencies will work together constructively in the search for innovative solutions to complex issues.
Introduction What is Interoperability?
The Australian Government Interoperability Framework
The Business Process Interoperability Framework
Supporting a 'Whole of Government' approach
Motivations for Business Process Interoperability
Business Process Interoperability Principles
Business Process Management
The Australian Government Architecture Reference Models
Using AGA for Business Process Interoperability
Map and Model
Monitor and Review
Appendix B: Business Process Modelling Notation (BPMN)
Appendix C: Automated Tools for Process Modelling
Appendix D: Business Process Interoperability Maturity Model
Appendix E: Glossary of Terms
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