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Interacting with Government reports

Australians’ use and satisfaction with government services:

2011 - Interacting with Government (PDF)
Date:
January 2012 This is the sixth and last report in a series exploring Australians’ use and satisfaction with e-government services (provided through the internet and telephone).

2009 - Interacting with Government: Australians’ use and satisfaction with e-government services (PDF)
Date: December 2009
Interacting with Government explores Australians’ use and satisfaction with e‑government services provided through the internet and telephone. It investigates:

  • how people contact government by internet, telephone, in-person or mail
  • satisfaction with these means of contacting government, including reasons for satisfaction and dissatisfaction
  • reasons why people choose to use or not use e‑government services
  • preferences for future delivery of government services.

2008 - Interacting with Government: Australians’ use and satisfaction with e-government services (PDF)
Date: December 2008
Interacting with Governmentexplores Australians’ use and satisfaction with e‑government services provided through the internet and telephone. It investigates:

  • how people contact government by internet, telephone, in-person or mail
  • satisfaction with these means of contacting government, including reasons for satisfaction and dissatisfaction
  • reasons why people choose to use or not use e‑government services
  • preferences for future delivery of government services.

2007 - Australians’ Use of and Satisfaction with e-Government Services (PDF)
Date: December 2007
Australians’ Use of and Satisfaction with e-Government Services – 2007 is the third report in a planned time series study. The 2007 study continues the measurement of the uptake of government services provided through the internet and other channels by undertaking a quantitative and qualitative study of Australians’ use of these services across all tiers of government.

2006 - Australians’ Use of and Satisfaction with e-Government Services (PDF)
Date: July 2006
Australians’ Use of and Satisfaction with e-Government Services – 2006 is the second annual report in a planned time series study. The 2006 survey continues the measurement of the uptake of government services provided through the internet and other channels by undertaking a quantitative and qualitative study of Australians’ use of these services across all tiers of government.

2005 - Australians’ Use of and satisfaction with e-government services (PDF)
Date: June 2005
The report ‘Australians’ Use of and Satisfaction with E-government Services’ focuses on citizens’ use of government services provided via various channels, including the Internet and telephone, to access three levels of government (Australian Government, state/territory government and local government) in Australia. It establishes a baseline of understanding of Australia’s uptake of e-government services, satisfaction with e-government services, and barriers to e-government use.

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