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Delivering Australian Government Services: Managing Multiple Channels

Publication Summary

A guide for the strategic assessment and development of service delivery channels.

Full Publication

Delivering Australian Government Services: Managing Multiple Channels [PDF Document 340 KB]

Table of Contents

  1. Introduction
  2. Managing Multiple Channels
  3. Phase One: Situation Analysis
  4. Phase Two: Channel Design
  5. Phase Three: Measurement Design
  6. Phase Four: Implementation
  7. Phase Five: Refinement
  8. Appendix A: Glossary
  9. Appendix B: Resources


Copyright Notice

© Commonwealth of Australia 2006
This work is copyright. You may download, display, print and reproduce this material in unaltered form only (retaining this notice) for your personal, non-commercial use or use within your organisation. Apart from any use as permitted under the Copyright Act 1968, all other rights are reserved. Requests and inquiries concerning reproduction and rights should be addressed to Commonwealth Copyright Administration, Attorney General’s Department, Robert Garran Offices, National Circuit, Barton ACT 2600 or posted at [External Site]


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