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Delivering Australian Government Services: Access and Distribution Strategy

Publication Summary

A high level strategy for the delivery of integrated, multi-channel services across the Australian Government.

Full Publication

Delivering Australian Government Services: Access and Distribution Strategy [PDF Document 664 KB]

Table of Contents

  1. Foreword
  2. Executive Summary
  3. Introduction
  4. Australian Government Service Delivery Framework
  5. Australian Government Service Delivery Principles
  6. Distribution and Access Models
  7. Australian Government Service Delivery Capability Model
  8. Australian Government Interoperability Framework
  9. Channel Management Strategy
  10. Appendix: Resources

Copyright Notice

© Commonwealth of Australia 2006
This work is copyright. You may download, display, print and reproduce this material in unaltered form only (retaining this notice) for your personal, non-commercial use or use within your organisation. Apart from any use as permitted under the Copyright Act 1968, all other rights are reserved. Requests and inquiries concerning reproduction and rights should be addressed to Commonwealth Copyright Administration, Attorney General’s Department, Robert Garran Offices, National Circuit, Barton ACT 2600 or posted at http://www.ag.gov.au/Aboutthedepartment/Pages/Contactus.aspx [External Site]